About Us

Community Based Behaviour Change Specialists

First Contact Clinical is a social enterprise based in the North East of England. We strive to make a difference to the health and wellbeing of disadvantaged people and communities by enabling healthy behaviour change. We specialise in delivering person-centred Behaviour Change Services and Skills Training to people and professionals. Our front line work shapes what we do. We use real world experiences to gain maximum impact.

Our Purpose

To enable healthy behaviour change in the people and places that need it the most.

Our Values

We mean what we say, and do it.

We never compromise on quality.

Our beliefs drive our actions

Strong individuals, stronger team.

We create new and innovative
solutions from problems.


This means that you will see and experience behaviours that demonstrate our values lived out every day. Everyone at First Contact Clinical has the same passion for delivering the highest quality service, support and patient experience we can. It is in our DNA to enable people to improve their health and wellbeing.


Our roots were planted in the primary care management of addictions in 2003. As we grew we came to understand that our person centred bio-psycho-social approach, and the tools and techniques that supported it, were transferable to holistic health and wellbeing.

What we do

We provide education, training and community based services which support "healthy change" in people and professionals living and working in disadvantaged areas and communities.

Which means that

We provide people with the knowledge, skills and confidence needed to become active participants in their care. We put people at the centre of our thinking, and understand the wider determinants of their health. With our support, people and professionals are more able to work together to achieve sustainable change and reduce health inequalities.

Our Way

Over the years we have developed an effective five step framework which gets results.

  • We ask questions to understand the communities we are working with
  • We use participatory research to open the doors seldom opened and get the answers seldom shared
  • We use an asset based approach to find out what already exists
  • We build bridges with communities which support sustainable change
  • We deliver training shaped by our real world experiences
  • We deliver training that is practical, relevant and sensitive to real world pressures
  • We deliver training based on the very latest evidence and best practice
  • We employ “experts by experience” to support our training
  • We provide services that use a bio-psycho-social model of care
  • We understand medical problems and the systems developed to manage them
  • We offer community based services so that people can get better where they got ill
  • We design our services in collaboration with the people who will use them
  • We get people involved in mutual aid and positive social networks
  • We use social prescribing to support the uptake of community assets
  • We encourage people to give something back
  • We employ “peer volunteers” throughout the care pathway
  • We gather quantitative and qualitative data that we can use
  • We use quality improvement methods to challenge ourselves to do better
  • We believe in sharing our results - both the good and the bad
  • We celebrate the things that go well, and learn from those that don’t