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A Time for Giving

Staff and Clients donate to local community

A Time for Giving

During the festive period, it’s hard not to get caught up in the excitement and we often forget that our time and efforts can be just as precious as material goods. At First Contact Clinical, our staff and clients join together every year to offer donations to local, charitable causes so we can bring some festive cheer to people around us who might not have such a wonderful time. We offer a variety of mutual aid groups in South Tyneside...


Christmas Reflection

Christmas Reflection

This time of year is a good one for reflection and so it was at the end of the First Contact Clinical Christmas Party last week. As the final, customised chorus of “Five Hundred Miles” echoed into the impressive vaulted ceiling of the Clervaux Exchange in Jarrow we came together to appreciate 2015. This year, our seventh as an organisation, has seen some noticeable achievements. In the West of Newcastle we started to work with four...


Quality Improvement at First Contact Clinical

Prompted by Service User feedback the Pathway Development Group at First Contact Clinical has been applying Lean Quality Improvement techniques to reduce the waiting times from referral to the start of treatment in the South Tyneside Substance Misuse Service.

Quality Improvement at First Contact Clinical

Speed of access into treatment is one of the key factors in creating a recovery orientated system and is a priority for services across the country. The first phase of the project involved creating a process (or value stream) map from when people asked for help to the end of their “titration” onto substitute medication. It became clear that there was lots of waste in the existing process that we could target. Based on calculations of...


Peer Mentors at Community Events

Feedback from Peer Mentors

Peer Mentors at Community Events

Following our Teacup event in June we have successfully recruited 5 Peer Mentors. They have all undertaken our 6 week Peer Mentor training programme. This training has given them the new skills needed to enable them to support other clients in their recovery journey. Following the training peers said it has increased their self-esteem and confidence which enables them to integrate back into the community. They have since attended the...


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